At Rosenfeld & Rafik, P.C (“we,” “us,” “our”, “the firm”), your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our services, including Business SMS communications.
Types of SMS communications in use at the firm:
We use SMS messaging for both client and internal communications:
- Client SMS: Appointment reminders, case status updates, and customer support messages
- Internal Staff SMS: Scheduling alerts, system maintenance notifications, and internal operational updates
- Notice: Everyone using SMS messages will be notified that data rates may apply and we do not send marketing or promotional messaging.
Opt-In
To receive SMS communication from Rosenfeld & Rafik, P.C., clients or employees must provide consent.
SMS Opt-Out and Help
Both clients and employees can manage their SMS communications at any time:
- Opt-Out: Reply STOP to unsubscribe from all SMS messages. Once opted out, you will no longer receive SMS communications.
- Help: Reply HELP to receive support or assistance regarding SMS messages.
Information We Collect
We may collect the following personal information through information you provide or that is collected when a client of our services:
- Name, phone number, email address, and mailing address
- Case documents and legal information required to provide accurate services
- Communication preferences
How We Collect Information
We collect information through the following methods:
- Direct Communication: Information you provide with your consent during verbal or written interactions with our representatives.
- Automatic Collection: Our website automatically collects limited technical information, such as IP addresses, device identifiers, and basic site activity, to ensure security, prevent fraud, and maintain proper site functionality.
- Cookies and Related Technologies: We use cookies and similar tools solely to support essential site functions and do not use them for targeted advertising.
Use of Information
Your information is used to:
- Provide and personalize our services
- Facilitate Business SMS communications
- Respond to inquiries and support requests
- Communicate appointment reminders, case status updates, and customer support messages
- Improve our offerings
We do not sell or share your personal information with third parties for their marketing purposes.
Data Protection
We employ industry-standard measures to safeguard your data from unauthorized access, loss, or misuse, including:
- Secure storage systems with restricted access
- Regular security audits and updates
Data Retention
We retain personal information only as long as necessary to provide services and meet legal obligations. You may request the removal of your information by contacting us (details below).
Your Rights
You have the right to:
- Access: Request a copy of the information we store
- Correct: Update or amend your details
- Delete: Request deletion of your data
- Opt-Out: Stop receiving SMS messages by replying STOP or contacting us directly
Cookies
We use cookies on our website to enhance user experience. These include:
- Session Cookies: Temporary and deleted when you leave the site.
- Persistent Cookies: Stored longer to remember preferences.
Cookies help us:
- Recognize returning users.
- Tailor website content and advertisements.
- Gather anonymous statistics to improve the site.
You can manage cookie preferences via your browser settings.
Third-Party Services
We may utilize third-party providers to support operations. These providers are contractually obligated to maintain the confidentiality of your information and use it solely for our services.
Policy Updates
We may update this policy periodically. Changes will be posted with an updated effective date. Please review the policy regularly.
Contact Us
For questions or to exercise your rights, contact us by calling our office at (617) 723- 7470.